Your Client Coordinator is the frontline ambassador of your practice.

While front-desk and administrative roles don't directly perform clinical treatments, an incredible Client Coordinator will make or save your practice thousands of dollars by boosting retention, converting memberships, optimizing appointment schedules, and protecting cash flow.

In this comprehensive course, you’ll walk through the hiring frameworks, daily operating procedures, performance evaluation metrics, and incentive plans used in active, high-volume med spas.

What You Will Learn

  • Hire with Precision & Intent: Screen candidates using proven pre-screening frameworks, scenario-based interview questions, and a customizable job description to target non-negotiable traits like warmth, composure under pressure, sales confidence, and coachability.

  • Structure Pay, Incentives & Growth: Establish competitive wage benchmarks, implement goal-driven incentive models, and drive long-term retention using a structured 1:1 "Growing, Thriving, Excelling" review rubric.

  • Optimize Operations & Drive Accountability: Implement protocols for schedule optimization, pre-appointment compliance, membership upsells, and front-desk financial controls while keeping your team accountable with visual daily task checklists.

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Course curriculum

    1. Welcome!

    2. Understanding the Role

    1. Interview Techniques

    1. Determining Competitive Pay

    1. Performance Reviews

    1. Daily Check List and Incentives

    2. Next Steps

    1. Templates

About this course

  • $99.00
  • 8 lessons

Ready to Boost Retention & Drive Revenue?

Enroll today